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Privacy Policy

last updated 2/21/2024 1:20 PM

This privacy notice for Visit Virginia Travel Guide (“we,” “us,” or “our“), describes how and why we might collect, store, use, and/or share (“process“) your information when you use our services (“Services“), such as when you: 

  • Visit our website at https://visitvirginia.guide , or any website of ours that links to this privacy notice 
  • Engage with us in other related ways, including any sales, marketing, or events 

Questions or concerns? 

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at tracy@vgnet.com

SUMMARY OF KEY POINTS 

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. 

What personal information do we process? 

When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us

Do we process any sensitive personal information? 

We do not process sensitive personal information. 

Do we receive any information from third parties? 

We may receive information from public databases, marketing partners, social media platforms, and other outside sources. Learn more about  information collected from other sources

How do we process your information? 

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information. 

In what situations and with which types of parties do we share personal information? 

We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information

How do we keep your information safe? 

We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe

What are your rights? 

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights

How do you exercise your rights? 

The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws. 

Want to learn more about what we do with any information we collect? Review the privacy notice in full below: 

TABLE OF CONTENTS 

1. WHAT INFORMATION DO WE COLLECT? 

2. HOW DO WE PROCESS YOUR INFORMATION? 

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? 

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES? 

5. HOW LONG DO WE KEEP YOUR INFORMATION? 

6. HOW DO WE KEEP YOUR INFORMATION SAFE? 

7. DO WE COLLECT INFORMATION FROM MINORS? 

8. WHAT ARE YOUR PRIVACY RIGHTS? 

9. CONTROLS FOR DO-NOT-TRACK FEATURES 

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS? 

11. DO WE MAKE UPDATES TO THIS NOTICE? 

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE? 

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU? 

1. WHAT INFORMATION DO WE COLLECT? 

Personal information you disclose to us 

In Short: 

We collect personal information that you provide to us. 

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. 

Personal Information Provided by You. 

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following: 

  • names 
  • email addresses 
  • job titles 
  • usernames 
Sensitive Information. 

We do not process sensitive information. 

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. 

Information automatically collected 

In Short: 

Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services. 

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. 

Like many businesses, we also collect information through cookies and similar technologies. 

The information we collect includes: 

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings). 
  • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information. 
  • Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services. 

Information collected from other sources 

In Short: 

We may collect limited data from public databases, marketing partners, and other outside sources. 

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers,  and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion. 

2. HOW DO WE PROCESS YOUR INFORMATION? 

In Short: 

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. 

We process your personal information for a variety of reasons, depending on how you interact with our Services, including: 

  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service. 
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information. 

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? 

In Short: 

We may share information in specific situations described in this section and/or with the following categories of third parties. 

Vendors, Consultants, and Other Third-Party Service Providers. 

We may share your data with third-party vendors, service providers, contractors, or agents (“third parties“) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share personal information with are as follows: 

  • Website Hosting Service Providers 
  • User Account Registration & Authentication Services 
  • Social Networks 
  • Data Analytics Services 
  • Data Storage Service Providers 
  • Cloud Computing Services 
  • Testing Tools 

We also may need to share your personal information in the following situations: 

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. 
  • When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). 

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES? 

In Short: 

We may use cookies and other tracking technologies to collect and store your information. 

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice . 

5. HOW LONG DO WE KEEP YOUR INFORMATION? 

In Short: 

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. 

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 1 year after your account with us is closed. 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. 

6. HOW DO WE KEEP YOUR INFORMATION SAFE? 

In Short: 

We aim to protect your personal information through a system of organizational and technical security measures. 

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment. 

7. DO WE COLLECT INFORMATION FROM MINORS? 

In Short: 

We do not knowingly collect data from or market to children under 18 years of age. 

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at tracy@vgnet.com . 

8. WHAT ARE YOUR PRIVACY RIGHTS? 

In Short:  

You may review, change, or terminate your account at any time. 

Withdrawing your consent: 

If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section ” HOW CAN YOU CONTACT US ABOUT THIS NOTICE? ” below. 

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. 

If you have questions or comments about your privacy rights, you may email us at tracy@vgnet.com

9. CONTROLS FOR DO-NOT-TRACK FEATURES 

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT” ) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice. 

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS? 

In Short: 

If you are a resident of Virginia , you are granted specific rights regarding access to your personal information. 

What categories of personal information do we collect? 

We have collected the following categories of personal information in the past twelve (12) months: 

Category Examples Collected 
A. Identifiers Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name YES  
B. Protected classification characteristics under state or federal law Gender and date of birth  YES  
C. Commercial information Transaction information, purchase history, financial details, and payment information  NO  
D. Biometric information Fingerprints and voiceprints  NO  
E. Internet or other similar network activity Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements  NO  
F. Geolocation data Device location YES 
G. Audio, electronic, visual, thermal, olfactory, or similar information Images and audio, video or call recordings created in connection with our business activities  NO  
H. Professional or employment-related information Business contact details in order to provide you our services at a business level or job title, work history, and professional qualifications if you apply for a job with us  NO  
I. Education Information Student records and directory information  NO  
J. Inferences drawn from collected personal information Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics  NO  
K. Sensitive personal Information   NO  

We will use and retain the collected personal information as needed to provide the Services or for: 

  • Category B – As long as the user has an account with us 

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of: 

  • Receiving help through our customer support channels; 
  • Participation in customer surveys or contests; and 
  • Facilitation in the delivery of our Services and to respond to your inquiries. 

How do we use and share your personal information? 

Learn about how we use your personal information in the section, ” HOW DO WE PROCESS YOUR INFORMATION? ” 

Will your information be shared with anyone else? 

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, ” WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? ” 

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information. 

We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months.  We have disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months: 

The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under ” WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? ” 

Virginia Residents 

Under the Virginia Consumer Data Protection Act (VCDPA): 

“Consumer” means a natural person who is a resident of the Commonwealth acting only in an individual or household context. It does not include a natural person acting in a commercial or employment context. 

“Personal data” means any information that is linked or reasonably linkable to an identified or identifiable natural person. “Personal data” does not include de-identified data or publicly available information. 

“Sale of personal data” means the exchange of personal data for monetary consideration. 

If this definition of “consumer” applies to you, we must adhere to certain rights and obligations regarding your personal data. 

Your rights with respect to your personal data 

  • Right to be informed whether or not we are processing your personal data 
  • Right to access your personal data 
  • Right to correct inaccuracies in your personal data 
  • Right to request deletion of your personal data 
  • Right to obtain a copy of the personal data you previously shared with us 
  • Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ( “profiling” ) 

Exercise your rights provided under the Virginia VCDPA 

You may contact us by email at tracy@vgnet.com or submit a data subject access request . 

If you are using an authorized agent to exercise your rights, we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf. 

Verification process 

We may request that you provide additional information reasonably necessary to verify you and your consumer’s request. If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request. 

Upon receiving your request, we will respond without undue delay, but in all cases, within forty-five (45) days of receipt. The response period may be extended once by forty-five (45) additional days when reasonably necessary. We will inform you of any such extension within the initial 45-day response period, together with the reason for the extension. 

Right to appeal 

If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please email us at tracy@vgnet.com. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may contact the Attorney General to submit a complaint

11. DO WE MAKE UPDATES TO THIS NOTICE? 

In Short: 

Yes, we will update this notice as necessary to stay compliant with relevant laws. 

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information. 

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE? 

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) , Tracy Thompson,  by email at tracy@vgnet.com,  by phone at 757-422-8979 , or contact us by post at: 

Visit Virginia Travel Guide

1264 Perimeter Parkway
Virginia Beach, VA 23454
United States 

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU? 

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out and submit a data subject access request

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